Parent Alert Instructions

Please follow the directions below to verify your contact information and choose which phone numbers you would like Parent Alert to use. It is imperative that you verify your information and choose your Parent Alert preferences if you have not done so; otherwise you will not receive import phone calls (emails or text messages) to notify you of school closures, delays, or emergency situations.

Setting Up Your Parent Alert Contact Preferences

1. Log into your FACTS Family Portal account. (If you have not previously set up a Family Portal account, click here for instructions [pdf])
2. Under the School menu, click on Web Forms
3. Select the FRCS Family Forms
4. Choose a parent and click on the corresponding FRCS Family Form – Each parent must verify their information and choose their preferences.
5. This form contains the contact information we currently have for you in FACTS SIS
   • Verify all your demographic information
   • Make any necessary changes so we can update our database
   • The email addresses will be used for all school communications
6. Under the Preferences section, click Yes or No for each contact number.
7. When you have finished be sure to click the Save button. The changes will not immediately take effect in FACTS SIS, but will first be reviewed by FRCS staff.
8. NOTE: Parent Alert messages may be sent via phone calls, text message, or email. The system gives FRCS the flexibility to decide the best method for sending a particular message. Please keep this in mind as you fill out your contact information and Parent Alert Contact Preferences.

Recognizing a Call or Text as a Parent Alert

When you receive a Parent Alert phone call it will come from 720-922-3269. When you receive a Parent Alert text message it will come from 317065 (note that this number was updated May 2024). If you set these numbers up in your phone directory as FRCS (or whatever identifier you like), you will recognize the calls as coming from FRCS.

If you use the “Do Not Disturb” feature available on many mobile phones, be sure you understand how that feature works on your device to allow or prevent calls from FRCS to ring through, or not, as you prefer.