Having Trouble with a Cart iPad? Follow the steps below if you experience trouble...

Dead Battery

If the iPad you use has a dead battery, check out a charger and Check it back in at the end of class so you will not be charged $30.

An App is Missing

If an app that is normally on the cart is missing, please record it on the yellow sheet inside the cart folder called “iPad Cart Work Order Form.” Shut the iPad down, plug it into the cart and check out another iPad. Tag the iPad with a red label after recording the work order.

An App is Frozen

If an app isn’t working properly or won’t appear to open, press the Home Screen button twice to bring up a list of currently running or suspended apps. Locate the suspended app by swiping either way until you find the app, hold your finger on top of the app for three seconds or until you see a minus sign on its upper left corner. This will quit the app. Click the Home Screen button to return to the iPad.

Can’t Type

Check to see if you are paired with a bluetooth device, unpair and remove the device.

Can’t Hear Sound

Check the volume controls on the side of the iPad to be sure the volume isn’t off or that the iPad isn’t muted. If there is still no sound, insert a headphone jack several times to clear the signal.

Frozen Browser

Press and hold the sleep wake button until the red slider appears, swipe the red slider and then restart the iPad by holding the wake/sleep button for three seconds.

Completely Locked Up

Force your iPad to restart by holding the Sleep Wake button and the Home Screen button simultaneously until you see the red slider. Slide the red slider toggle and then hold the Sleep Wake button for a few seconds to restart the iPad.

Erase and Restore

If necessary, the iPad may need to be restored by the iPad Director. The iPad should be turned in to your teacher, fill in the yellow iPad Work Order form and set the iPad back in the cart in its slot. Tag the white iPad cart cable with a red tag. Students should not attempt to restore an iPad at any time.

iPad Passcode Isn’t Working

Very carefully reenter the password two times. If you can’t successfully reenter the passcode, hand the iPad to your teacher and have him/her reenter it. If neither of you can enter it successfully, put it back in the cart and place a red tag on the cable. If you attempt to reenter the passcode more times than this, the iPad will be disabled. If a student resets the passcode to an iPad he or she will be fined a $25 fee to restore the iPad. Be sure to inform your teacher the passcode isn’t working immediately so that you will not be fined for changing the passcode.

Remote Is Not Working

If you are trying to use a remote and it is not working, check to be sure the host computer or iPad is on the same network as the remote (iPad or iPhone). Be sure you paired the two devices by typing in the passcode the device gives you.

eClicker Is Not Working

Be sure you and the teacher are on the same wireless network and carefully enter the correct URL for the teacher iPad.

Other Issues

If any problems above or those not listed above are not resolved by these instructions, record the problem on a yellow iPad Work Order Form and marked with a red tag.